Data Protection Policy
Aquadent Dental Clinic (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Data Protection Policy explains how we collect, use, disclose, and safeguard your information when you visit our website – https://aquadentclinic.co.ke (“Site”) or our physical premises.
Information We Collect
- Personal Data: Name, email address, phone number, postal address, date of birth, and insurer details when you book appointments or request quotes.
- Usage Data: IP address, browser type, pages visited, and time spent on pages (via cookies and analytics).
- Health Information: Limited to consented details necessary for appointment requests (e.g., treatment type, medical history).
- Photography and Videography: We may capture photos and videos of our premises and events for marketing, social media, and educational purposes.
How We Use Your Information
- Service Delivery: To schedule appointments, send confirmations/reminders, process payments, and deliver quotes.
- Communication: To respond to inquiries, provide customer support, and send clinic updates or marketing (only if you opt-in).
- Analytics & Improvement: To analyze Site usage, improve our services, and personalize content.
- Legal Compliance: To comply with healthcare regulations and auditing requirements.
- Promotional Content: We use captured photos and videos to showcase our services, clinic environment, and events.
Photography and Videography Policy
By entering Aquadent Clinic premises or attending a Aquadent Clinic-sponsored event, you acknowledge and grant implied consent for us to photograph and video you. These images and videos may be used for marketing, social media, and educational purposes. While we will make reasonable efforts to avoid singling out individuals, please be aware that you may be incidentally captured in photos and videos of the general public.
For Minors: We require explicit written consent from a parent or legal guardian before taking any photos or videos of minors within our clinic premises. This consent is solely for the purposes outlined.
Limitation of Liability: Aquadent Clinic assumes no liability for any incidental capture of your image or video in the aforementioned contexts. By entering our premises or attending our events, you agree that you have no legal claim against the clinic if you are incidentally photographed or videoed as part of our general documentation.
Information Sharing & Disclosure
We do not share your personal information with any third parties, except in the following limited circumstances where required by law or to protect our rights. This includes trusted third parties (e.g., payment processors, hosting, analytics) who process data on our behalf under confidentiality agreements. We will not sell, rent, or trade your data.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined here, comply with legal obligations (e.g., medical record retention), resolve disputes, and enforce our agreements. Photos and videos used for marketing may be retained indefinitely unless you request their removal.
Your Rights
You have the right to control your personal information. You can:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications or the use of your image. For photos and videos, you can request that we remove your image from our marketing materials, though it may take time for us to update all platforms.
- Object to or restrict processing of your data.
To exercise these rights, contact us at info@aquadentclinic.co.ke or +254 708 315325.
Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect data from minors without parental consent. If you learn we have, please contact us to have it removed.
Changes to This Policy
We may update this Data Protection Policy periodically. The “Last updated” date will be revised accordingly. We encourage you to review it regularly.
Effective date: August 21, 2025
class="small text-muted mt-1">Last updated: August 21, 2025